Frequently asked questions
Shipping and Delivery
How long does it take to receive my order?
Processing time: 1–2 business days
Transport time: 6–8 business days
Estimated delivery time: 7–10 business days
For more information, please see the Shipping Policy.
Do you offer free shipping?
Yes, we offer free shipping for all orders within the United Kingdom and Germany.
For more information, please see our Shipping Policy.
Do you ship internationally?
No, currently we only ship within Germany and the United Kingdom.
How can I track my order?
You can track your order via the order tracking page on our website.
Returns and refunds
What happens if I receive a defective product?
If you receive a defective item, we will replace it at no additional cost. Please contact us and return the product within 30 days. For more details, please see our Return and Refund Policy.
Can I cancel my order after placing it?
Yes, we offer a 24-hour cancellation window. To cancel your order within this period, please contact us.
What is your return policy?
We have a simple and straightforward return process.
For more information, please see our Return and Refund Policy.
When will I receive my refund after returning a product?
As soon as we receive and inspect your returned item, we will process your refund. Refunds usually appear within 7 business days on your original payment method, depending on your bank or payment provider.
For more information, please see our Return and Refund Policy
Do you offer warranties on your products?
Yes, we offer a 30-day warranty on all purchases.
For more details, see our Return and Refund Policy.
How does the exchange of a product work?
Detailed information about exchanges can be found in our Return and Refund Policy.
Business information
Where is Omariq located?
Omariq is a Portugal-based fashion brand offering a carefully curated selection of high-quality clothing and shoes. Shipping is only available to Germany and the United Kingdom.
Do you have a retail store that I can visit?
We are a pure online shop, which allows us to offer the best prices and a wide selection of clothing and shoes.
Can I place a bulk order for my company or organization?
Yes, we accept bulk orders. Please contact our customer service team for more information.
Contact us
How can I contact customer service?
You can reach our customer service team via the Contact Us page or by email at support@omariq.com.